micro-filters (one per each phone extension used for Broadband) - £5.00
Installation (if required) Home Broadband installation from only - £47.50 Home wireless network- £call Business Broadband - £call
all prices include VAT (@17.5%). E&OE
What is ADSL? ADSL (Asymmetric Digital Subscriber Line) is always on broadband service delivered over a standard BT PSTN analogue line.
What speeds does ADSL run at? Miller Waite offer ADSL at the following speeds:- Download: 512kb Upload: 256kb Download: 1mb Upload: 256kb Download: 2mb Upload: 256kb Please note all ADSL circuits are subject to a contention ratio
What is a contention ratio? Contention ratio refers to the maximum number of users you could be sharing your bandwidth with. There are 2 contention ratios in use by Miller Waite 50:1 and 20:1. If you have a 50:1 contention ratio then in theory another 49 users could be competing for the 512kb you have. In practice this very rarely happens and even on the slowest ADSL product users typically see a 10x improvement over a 56k modem.
Why is the download speed greater than the upload speed? ADSL is Asymmetric which means it runs at different speeds for upload and download. BT is currently trialling a SDSL (Symmetric Digital Subscriber Line) service which runs at the same speed for both upload and download.
What type of phone line is required for ADSL service? A standard BT PSTN analogue line is required for ADSL. Certain BT services and/or configurations are NOT compatible with ADSL, these include:-
* PBX Switchboard * ISDN 30(PRI) * Surftime * BT Data Stream * BT Video Stream * None BT Telephone Line * Redcare Alarm Monitoring * Pulse Metered Line * Coin/Pay Phone
It is possible to convert a ISDN 2/2e or Business/Highway line into ADSL. This does however mean that the ISDN service is lost as the line has to be converted back to a single analogue line. Certain fax machines will interfere with the ADSL signal so it is not recommended that you use a fax line for ADSL.
What is the minimum contract term for ADSL? The minimum term is 6 months and there is a 1 month notice period to cancel.
What payment methods are available? You can use credit/debit card, credit account (subject to status) or cheque to pay the initial installation and first month/quarter charges. After that all subsequent charges are payable by direct debit or credit account.
What is NAT/No-NAT? NAT (Network Address Translation) is a technology that allows you to share a single IP address assigned by a ISP among a number of computers on a LAN. Most ADSL hardware supports NAT out of the box. N0-NAT means that instead of having a single IP address to share you get a subnet of 8 or 16 IP's that are routable and can be assigned to your computers. Please note that because a subnet is assigned it means you do not have access to all the 8 or 16 IP addresses. On a 8 IP connection 5 IP addresses are available to you and on a 16 IP connection 13 IP addresses are available. This is because a IP is reserved for the network address, broadcast address and router respectively.
Do you assign fixed IP addresses? Yes, all Miller Waite ADSL accounts come with fixed IP addresses on both NAT and No-NAT.
What is a microfilter? A microfilter, sometimes referred to as a 'spliiter', is an adapter that plugs into the telephone socket the ADSL service is provided on. The microfilter seperates the ADSL signal from the voice signal. You plug your phone and your ADSL hardware into the microfilter and the microfilter into the BT phone socket.
